MRT Service – Contingency Measures to Respond to the Outbreak of Coronavirus Disease (COVID-19)
I. Stage 1 – No Confirmed Domestic Cases:
- Follow health authorities’ guidelines on epidemic prevention;
- Use the MRT promotion system to promote correct epidemic prevention
measures through broadcasts, light boxes, and tickers on TV screens; - Regularly disinfect equipment: Carry out regular disinfection, using
alcohol or diluted bleach solution, of frequently touched surfaces of
equipment and facilities, including MRT stations and cars. - Health self-management among staff: impose restrictions for staff
traveling to endemic areas. When a staff member returns from an
endemic area, they will be required to perform self-management of
health for 14 days and there will be a designated person to track his/her
condition daily. - Stockpile epidemic prevention supplies.
II. Stage 2 – Confirmed Domestic Cases
- Participate in Taipei City Government Prevention and Response
meetings and cooperate with epidemic prevention measures; - Increase the frequency of disinfection of the environment and
equipment:
1) Disinfect frequently contacted equipment at each station (once
every eight hours);
2) Carriages: Clean and disinfect the carriages daily before the
operational departure and again when the cars return to the terminus
during off-peak time;
3) Place hand sanitizer at information counters of every station for
public use; - Continue to provide the correct epidemic prevention information to
passengers:
1) Strengthen the broadcasting of government announcements,
epidemic prevention videos, and multilingual information;
2) Upload the announcements of epidemic prevention measures
directly from the Taipei City Government to the MRT website;
3) Produce and broadcast the videos of epidemic preventive
measures adopted by MRT to ensure passengers feel
comfortable when taking public transit. - Enhance self-management of health measures among staff:
1) Frontline staff to wear surgical masks and check their
temperature before their daily shift; - Purchase supplies to protect the frontline staff and prevent the spread of
the virus, including surgical masks, alcohol-based sanitizer, goggles,
isolation gowns, gloves and so on.
III. Stage 3 – Taipei City Government set up Emergency Operation Center (EOC)
- Participate in the Taipei City Government emergency response
meetings and cooperate with epidemic prevention; - Further strengthen the frequency of disinfection of the environment
and equipment:
– At stations:
1) Disinfect frequently contacted equipment at each station (once
every four hours);
2) Daily disinfection of public facilities at the station: After operational
hours, the areas of entire station, including passenger flow lines,
equipment and environment should be disinfected.
– In cars:
1) Disinfect frequently contacted equipment (once every eight hours
and when the car returns to the terminus).
2) Wipe down the entire car with disinfectant prior to the first
departure of the day;
– Once notified by health authorities that any individual, who is a
confirmed or suspected case, has traveled on the MRT, intensify the
cleaning and disinfection of the stations and carriages along the route
taken by the passenger within two hours after receiving the notice. - Strengthen protective measures for passengers and tourists:
1) Deploy infrared temperature sensors at high-traffic stations and
stations near major sightseeing spots. Passengers who have been
screened with fever will be refused to serve and will be transported to
hospital.
2) Establish MRT service regulations and practice in advance about how
staff will manage passengers with suspected symptoms. - Strengthen self-management of health measures among staff:
1) Control entry access and carry out body temperature checks at
administrative buildings and MRT depots;
2) All staff need to have their temperature taken daily. There will be a
designated person in charge of tracking health condition of staff;
3) Organize important staff into groups, and implement the strategies
of fixed shifts and work at off-site offices.
